|
Home |
|
|
Welcome
To
CQS |
|
|
An
Intro to ISO-9000 |
|
|
The
Benefits
You're Missing |
|
|
The
CQS Experience |
|
|
Our
Services
|
|
|
The
Free Stuff for You
|
|
|
Try
Our
Free
Gap
Analysis |
|
|
Questions
& Comments |
|
|
Some
Helpful Links for You |
|
Welcome
To
Caribbean Quality
Services
Serving the Quality Management Needs of the Caribbean Community |
| Help Improve This
Site | What Would YOU Like to See
On This Site? | | |
|
|
 Looking for help with your Quality
Manual and Procedures?
Tips for
Your Quality Manual and Procedures
The link at the bottom of the page will take you to our sample pages. There you will find examples of a
Quality Manual, a procedure and the related forms illustrating the required linkage between the manual, procedures and forms.
Quality Manual Writing
The first rule to writing a quality manual is:
Keep It Simple!!! That's also Rule #2 and Rule #3. You are writing a technical manual, not the great American Novel. It must reflect
what you do but remember, it is a guideline. You don't have to put every detail in the manual, leave that for the procedures.
The next rule: reference the procedure or form you are discussing. You
can not say, "XYZ Company does calibration." You have to tell your people exactly what procedure you are referring to: "XYZ Company conducts regular calibrations
per CALIBSOP-300."
Procedure Writing
Keep all procedures as simple as
possible. The more complicated procedures are, the less they are followed. Use process mapping and flow charts to define the current state of a procedure and involve employees to weed out the non-value added steps. They are probably more than willing to help make their lives easier.
We have included a sample section from a Quality Manual and some of the procedures and forms to
use as guides. Notice linkage and the wording in both the manual and procedure. They
never say one "should" do something. Procedures state exactly what
"must" be done.
A Click
Here Will Take You to the Sample Quality Manual
|