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ISO-9000: A
Brief Introduction
ISO-9000 is a Quality
Management model comprised of 20 sets of quality system requirements known as elements. The model was initially designed for the manufacturing
sector and affects virtually every aspect
of a business.
ISO 9000 is actually divided
into five standards:
ISO 9000-1 - Guidelines for Selection and Use
ISO 9001 - Model for Quality Assurance in
Design/Development, Production, Installation, and Servicing
ISO 9002 - Model for Quality Assurance in Production, Servicing, and
Installation
ISO 9003 - Model for Quality Assurance in Final Inspection and Test
ISO 9004-2 - Quality Management and Quality System Elements - Guidelines
Your company would be registered to
9001, 9002 or 9003 depending on your type of business. The others are,
as they state, guidelines.
What you must remember is that ISO-9000 is a model for a management
system of quality assurance. In other words, the emphasis is on your
company's management, first and always. These are not standards about
the quality
assurance department.
It's premise is simple: SAY what you do,
DO what you
say.
The results are powerful: it changes a reactive system to a pro-active, preventative system.
Members of the service industry have recently discovered the
benefits of ISO registration which the manufacturing world has enjoyed for over ten years. They have since adopted the standard and the list of over
450,000 registered "companies" now includes schools, hospitals, hotels, resorts, airlines, and even casinos.
Our free mini-gap analysis will help us understand where your are in your quality journey and
how we may be able to help.
We've included a simplified version of the elements for you. If you would like a full copy of the standard, please contact the American Society for Quality at 1-800-248-1946.
Click
Here to View a Summary of the 20 Elements
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